Our main focus here at SnapWireless is to provide the absolute best purchasing experience for our customers. We take pride in our products and ensure we only sell products we would personally use. 

That's why we are proud to offer a 30-day Money Back Guarantee provided you have used our products correctly in order with our instructions. Shipping costs are not refundable. 

To qualify for our money back guarantee please follow these simple instructions:

1. You must fill in the claim form (here) and begin the troubleshooting process within 30 days from the date of purchase.
2. One of our customer care specialists will then begin the process of troubleshooting or help you use the product according to our suggested use suggestions. 
3. The returned items should include all accessories and parts included in the box as delivered, any missing items will void the 30-day money back guarantee.

After Approval:

Once we have approved the 30-day money back guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. Failure to do so may result in us withholding the refund.

*In certain cases we may still accept refunds even if our instructions are not followed, or if the product is damaged, however, we may withhold £10.00 - £15.00 restocking fee per item

The 30 Day Money Back Guarantee Does Not Apply for:

1. Change of Mind
2. Incorrect Use
3. Incompatibility issues - so make sure you read our compatibility section.

All domestic UK orders are shipped from our UK logistics warehouse in Northampton, Northamptonshire with partnered courier companies such as Royal Mail & DPD.

We also provide worldwide shipping to customers all over the world using partnered courier companies such as DHL, Royal Mail & FedEx.

How much will shipping cost? 

Domestic - United Kingdom

• Royal Mail Standard Shipping (2-3 Business Days) - £2.99
• Orders over £59 - FREE Royal Mail Standard Shipping (2-3 Business Days)
• Royal Mail Express Shipping (1-2 Business Days) - £4.99
• Orders over £59 - Royal Mail Express Shipping (1-2 Business Days) - £2.99
• DPD Next Day - £5.99
• Orders over £59 - DPD Next Day - £4.99

International 

Zone 1

Countries: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine

• Standard International Shipping (4-10 Business days) - £9.99
• Orders over £99GBP - FREE Standard International Shipping (4-10 Business days)
• Express International Shipping (2-4 Business Days) - £19.99
• Orders over £99GBP - Express International Shipping (2-4 Business Days) - £14.99

Zone 2

Countries: Australia, New Zealand, United States, U.S. Outlying Islands

• Standard International Shipping (4-10 Business days) - £14.99
• Orders over £99GBP - FREE Standard International Shipping (4-10 Business days)
• Express International Shipping (2-4 Business Days) - £24.99

Zone 3

Countries: Rest of world

• Standard International Shipping (4-10 Business days) - £19.99
• Orders over £99GBP - FREE Standard International Shipping (4-10 Business days)
• Express International Shipping (2-4 Business Days) - £29.99
• Orders over £99GBP - Express International Shipping (2-4 Business Days) - £19.99

HOW LONG WILL SHIPPING TAKE? 

We work hard to dispatch all orders on the same business day from the order being placed. In peak periods orders may take up to 2 business days to dispatch.

As for shipping times please see above. 

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE HEAD TO THE SHIPPING SECTION OF OUR HELP CENTRE