Faults & Returns

Help CentreRight ArrFaults & Returns

I think my product is faulty, what is the process?

We strive to provide our customers with excellent quality products, however being the nature of electronics from time to time there may be faults. We offer a full 1-year warranty on all our products.

If you recognise what you believe is a faulty product, please fill out the form below and we can begin the troubleshooting process. We will be in contact with you as soon as possible and assess the issue. All faulty items if deemed faulty will receive a replacement if the warranty claim is made within 12 months of the purchase date. Click here to see the full details of warranty & faulty products.

What is your returns policy?

14 Day Return Policy

Within 14 days of receipt, you may be eligible to return your product for a refund given your item is unused and unopened and in the original packaging as received. To be eligible, you must contact us about the return request within 14 days of the purchase date. Once 14 days have passed, we may reject the refund/exchange. If the packaging, product or accessories are damaged, we will not accept the return.

SnapWireless does not accept returns or refunds on products bought from 3rd party retailers. If your purchase was made from one of our retailers, then the return must be processed in accordance with their returns and refunds policy.

SnapWireless does not accept refunds for incompatibility issues. Please read our compatibility section clearly and make sure your phone is compatible with our wireless chargers.

Shipping costs are non-refundable. We suggest when returning your item to keep tracking number as proof of return in case the package is lost.

30 Day Money Back Guarantee

We are confident you will love our products! However, if you believe the products do not function correctly as we have described or shown but you have opened the product and would like a refund, we offer a 30-day or money back guarantee provided that you have followed all correct use instructions after contacting the customer care specialist team. Click here to see if you qualify for the 30 Day Money Back guarantee.

You may start either a 14 day return or 30 Day Money Back claim below, or click here to see our full details of returns.

14 Day Return Policy

If your items are unopened and unused and you would like to return them, you can submit a return request here.


30 Day Money Back Guarantee

If you have used our products correctly, but they are not working for you and you would like to return them, you can start a 30 Day Money Back claim here.