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Help - Shipping

SHIPPING INFORMATION

All orders are shipped from our Hong Kong logistics warehouse with partnered courier companies.

How much will shipping cost ? 

Countries: New Zealand

  • Orders over $159 NZD - FREE Express International Shipping (4-6 Business days)
  • Express International Shipping (4-6 Business Days) - $4.99 NZD

 

Countries: France, Germany, Canada, Mexico, Belgium, Ireland, Israel, Italy, Netherlands, Portugal, Spain, United Kingdom, United States

  • Standard International Shipping (6-10 Business days) - £4.99
  • Orders over £85 GBP - FREE Standard International Shipping (4-10 Business days)
  • Express International Shipping (2-4 Business Days) - £9.99

 

Countries: Rest of world

  • Standard International Shipping (6-10 Business days) - £4.99
  • Orders over £85 GBP - FREE Standard International Shipping (6-10 Business days)
     

HOW LONG WILL SHIPPING TAKE? 

We work hard to dispatch all orders on the same business day from the order being placed. In peak periods orders may take up to 2 business days to dispatch.

As for shipping times please see above. 

 

VAT/IMPORT FEES

As we dispatch all orders from Hong Kong and we ship world-wide to our customers, some countries may charge additional taxes or duties (i.e. VAT) on imports received from Hong Kong.

You are responsible for any such extra taxes or fees your government applies to get the package delivered. We will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.

If a package remains unclaimed, it will be returned to the Hong Kong. We are not able to refund the shipping charge in this case. The time a country holds a package in customs varies, and we do not have means of contacting these offices.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE HEAD TO THE SHIPPING SECTION OF OUR HELP CENTRE