Genuine Leather AirPods Case

Our main focus here at SnapWireless is to provide the absolute best purchasing experience for our customers. We take pride in our products and ensure we only sell products we would personally use. 

We are confident that if you use the product exactly how we suggest, you will love the experience. That's why we offer a 30-day money back guarantee provided you have shown us that you have used it exactly according to our suggested use. 

The 30 Day Money Back Guarantee is how we ensure that the products will charge your device and basically function and work exactly as described and shown on our website and marketing content. 

To qualify for our money back guarantee please follow these simple instructions:

1. You must contact our customer service specialist team at help@snapwireless.co.uk and begin the troubleshooting process within 30 days from the date of purchase.
2. You will be asked to provide the reason why you are not happy with how the product works followed by required images/videos of how the product is used. 
3. One of our customer care specialists will then begin the process of troubleshooting or help you use the product according to our suggested use suggestions. 
4. You must actually follow all of the troubleshooting steps for each product you wish to return and provide evidence/attachments for the team to be able to assist (see below for what is required to be attached with the email for each product(s).
5. The returned items should include all accessories and parts included in the box as delivered, any missing items will void the 30-day money back guarantee.

Required attachments for:

SnapMount

• A photo of the ring positioning on your phone or phone case.
• A photo of the quick charge adapter in the cigarette port.
• A photo of the SnapMount air vent positioning.
• A short video of the phone being placed on the SnapMount.

**Note** If you're using a 3^rd party phone case, please send us a photo of the phone case.

ChargeMat & SnapBase

• A photo of the AC power adapter being used.
• A video of the phone being placed on the ChargeMat/SnapBase

**Note** If you're using a 3^rd party phone case, please send us a photo of the phone case.

 
SnapCase/SnapCase Mag

• A photo of the SnapCase/SnapCase Mag.
• A video of the SnapCase/SnapCase Mag to show it is not working correctly.

After Approval:

Once we have approved the 30-day money back guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. Failure to do so may result in us withholding the refund.

*In certain cases we may still accept refunds even if our instructions are not followed, however, we may withhold £10.00 - £15.00 restocking fee.  

The 30 Day Money Back Guarantee Does Not Apply for:

1. Change of Mind
2. Incorrect Use
3. Incompatibility issues

How much will shipping cost? 

Orders are sent out locally from our UK warehouse to ensure the speediest delivery! We ship to the UK, Channel Islands, Isle of Man & Gibraltar. 

All domestic UK Orders over £59 get FREE shipping!

Royal Mail 48 hours (2 Business Days) - £2.99

Royal Mail First Class 24 hours (1 Business Days) - £4.99 

Royal Mail Special Delivery by 1PM  - £9.99 

Europe and Worldwide

Standard Europe Shipping (no tracking/signature) - £4.99

Standard Europe Shipping Tracked & Signed - £8.99

International 

Zone 1

Countries: United States
All US orders will be shipped from our US logistics centre. 

Please make you purchase via our Australian store using the link here.

Standard Shipping (4-8 Business Days) -£3.99

Zone 2

Countries: Australia
All Australian orders will ship from our AU logistics centre. Please make you purchase via our Australian store using the link here.

Zone 3

Countries: Rest of world

Standard DHL Post (8-15 Business Days) - Order Under £100 - £14.99 

FREE Standard DHL Post (8-15 Business Days) - Order Over £100

Will I need to pay VAT?

For all UK orders, the VAT's will be pre-paid on our behalf prior to shipping your order. There will be no additional costs after your order is placed.

As we ship world-wide to our customers, some countries may charge additional taxes or duties (i.e. VAT) on imports

You are responsible for any such extra taxes or fees your government applies to get the package delivered. We will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.  

If a package remains unclaimed, it will be returned to the us. We are not able to refund the shipping charge in this case. The time a country holds a package in customs varies, and we do not have means of contacting these offices. 

How long will shipping take? 

We work hard to dispatch all orders on the same business day from the order being placed. In peak periods orders may take up to 2 business days to dispatch.

How can I track my order?

If you have chosen a shipping method with tracking we will attach the tracking number to your order confirmation email. Alternatively, if you use facebook messenger, please check the messages we send you as we will provide you tracking updates along the way!

Things to note

A complete and accurate delivery address is essential. We are unable to revise the shipping address once your order has been prepared for shipment. If a package is returned due to an incorrect or incomplete address provided by the customer, we will contact the customer immediately for a correction. The package will then be re-shipped for an additional shipping fee.

If an order is subject to review due to a suspicion of fraud, delivery may be delayed and/or canceled.

If you have any further questions please email us at help@snapwireless.co.uk